Rubbish
Hotels
Tell us about your worst hotel stay. We'll write it up, award it bins, and then — the useful bit — build the letters that get your money back.
Free. No account. The letters are yours to send.
One desk is funny.
The other one pays.
The Roast Desk
Your stay, written up by a concierge who has given up
Paste the whole miserable saga. Get a card with a bin rating and one line so sharp you'll want it framed. Then post it.
Write my report →The Refund Desk
A campaign, not a strongly worded email
One polite email gets ignored for months. Five letters fired the same morning — hotel, booking site, your bank, the regulator, head office — get answered in days.
Open a case →13 months of being polite. 3 days of being specific.
Our method comes from a real case: a refund owed, admitted in writing, then ignored for thirteen months. What broke it wasn't a nicer email. It was five letters sent on one morning, each naming a specific consequence on a specific date. The money landed three days later.
Pressure everything at once
Sequential escalation is how a refund takes a year. Every path opens the same day.
The clock is yours
Deadlines fire whether they reply or not. Their silence is not a pause button.
Name the date
“I'm filing a dispute on the 14th” moves people. “I may pursue this” moves nobody.
Find who's actually stalling
The hotel admits fault and does nothing. The booking site is usually sitting on your money.
Never bluff
We only write threats you can actually carry out. A called bluff kills your leverage.
Documentation is the weapon
If it ends at your bank, they decide on paperwork alone. Screenshot everything now.
The Wall of Shame
See allEvery entry written up properly and awarded its bins. Lower is worse. We're told this is unfair; we're told this by hotels.
Everything we know, free
We're not hiding the method behind a form. Read it and do it yourself — the Refund Desk just saves you an afternoon.
How to Get a Hotel Refund (The Complete Playbook)
The full escalation method: parallel pressure, a fixed calendar, and one letter that costs them more to ignore than to pay.
9 min read
The Hotel Chargeback Guide: How to Use Your Card Issuer
What a chargeback really is, what your bank actually needs from you, and why the threat of one is usually worth more than the filing.
7 min read
Bedbugs in a Hotel Room: What to Do in the First 30 Minutes
The next half hour decides whether you have a refund claim or a story, so do these things in this order.
7 min read
When the Booking Site Stonewalls You
The hotel admitted fault and the platform still will not pay, which means you are aiming at the wrong target with the wrong tool.
7 min read
The Bin Test
Think you could do our job?
We've rated every hotel on the Wall. Read the evidence and award the bins yourself. Most people are far too generous.
Take the test →