The Refund Desk

Not a letter. A campaign.

One polite email gets ignored for months — we have the receipts. What works is every pressure path opening on the same morning, each naming a specific consequence on a specific date. Tell us the case and we will build the whole thing.

Free·No account·Nothing stored on our side·You send them yourself

1 — The Establishment

Hotel name *

City *

Where is it?

This decides which regulator has teeth.

Part of a chain?

Chains can penalise a property for brand damage. That is leverage.

2 — The Booking

Booked through

Which one?

Paid by *

Good. The dispute route is your strongest lever.

Amount paid

Booking reference

Confirmation number

Check-in

Check-out

3 — What Went Wrong

Category

What you want

The account *

Facts and dates, not feelings — this becomes formal correspondence. Every date you give us gets written into the letters.

Did they admit anything in writing?

This is the best ammunition you will ever have. Quoted verbatim, it removes their ability to claim confusion.

Your name

Named contact there

Everything stays in your browser. We do not store your case, and we never contact anyone on your behalf — you send these yourself, from your own address, which is what makes them yours.

Before You Start

Two things double your odds and take five minutes. First, find your booking reference and what you actually paid. Second, dig out anything they said in writing — an apology, an acknowledgement, a half-offer. Quoted back at them verbatim, an admission removes their ability to claim confusion, and it is the single best piece of ammunition in any case we have seen.

If you would rather run it yourself, the whole method is free in the complete playbook. We are not hiding it behind this form.